1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

  • Items must be returned within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
  • Certain items, such as perishable goods, personal care products, and customized items, are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact our customer support team at admin@getzofy.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Pack the item securely and ship it back using a trackable shipping method.

3. Refund Policy

  • Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, except for defective or incorrect items.

4. Exchange Policy

  • We allow exchanges for defective or wrong items.
  • If you need a replacement, contact us, and we will arrange a replacement if the item is in stock.

5. Damaged or Defective Items

If you receive a damaged or defective product, notify us within 48 hours of delivery with photos or videos as proof. We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards & digital products
  • Items marked as “Final Sale”
  • Personal care & hygiene products
  • Perishable goods

For further assistance, feel free to contact our support team at admin@getzofy.com

Getzofy reserves the right to update this policy at any time.